Islamabad: The water tankers service launched by Capital Development Authority (CDA) is unable to fulfil requirements of residents facing acute water shortage this summer in the federal capital.
The authority, through newspapers advertised provision of water at subsidised rates of Rs100 per tanker through its water tanker service, but the residents are unable to avail this facility because of a complicated complaint procedure.
Although, it was claimed that consumers could register their complaints round the clock on telephone numbers advertised through newspapers but ground reality is totally different.
Waqas Majid, a resident of Sector I-10/2, told this agency here Friday that the federal capital has been divided into different zones to ensure smooth water supply through tankers service but only influential are getting this facility.
“I tried to get water supply through phone calls but it is practically impossible to get a complaint registered,” he added.
Another consumer, Usman Asghar, informed that he visited the CDA office located at Sector I-9 but had to spend entire night along with a number of people to register his complaint.
When contacted, an official at the inquiry office confirmed that they start registering complaints at 5.00 a.m. for which the consumers including elderly men and women are required to line up outside the complaint office at midnight.
“We start registering complaints on telephone after the complaints of consumers physically present in our office,” he added. He said above 500 complaints are registered at each complaint centre on a daily basis and water is supplied to 80 to 100 complainants only while all other complaints go ignored and the people are left with no choice but to once again line up the next midnight. When contacted for the comments, director general, CDA water tanker was not available on his both line and mobile phone numbers.
The agency also tried to contact the deputy director, but he was also not attending phone calls on both line and cell phones numbers advertised in the press for listening to the complaints of the consumers.