FDE forms online complaint cell

ISLAMABAD: As part of bids to improve student learning environment in Islamabad Capital Territory (ICT), the Federal Directorate of Education (FDE) has created an online cell for the speedy resolution of their grievances about public sector educational facilities in the region and staff members.

The 'Online Complaint Cell', which is part of the Prime Minister’s Educational Sector Reforms Programme (PMESRP), enables the people to file complaints from home.

With Islamabad’s government schools and colleges overseen by the FDE, the PMESRP has been launched in the ICT at the same time to upgrade or put up buildings,
computer labs, playgrounds and other facilities at government schools and colleges.

Provision of buses to educational institutions is also part of the programme, which is watched over by the prime minister’s daughter, Maryam Nawaz, through a committee comprising few MNAs and FDE officials.

According to the officials concerned, the people can file complaints or grievances about school or college administration, teachers, building, sanitation and learning environment with the system for speedy redressal by visiting www.support.fde.gov.pk or calling toll free number 0800-76377.

Besides the PMESRP and FDE officials, Dr Tariq Fazal Chaudhry, the state minister for CADD, which has the administrative and financial control of the FDE, too, has access to the e-complaint system to know about the complaints filed and follow up on them.