Telenor announces multiple initiatives

KARACHI: Telenor Pakistan has announced multiple initiatives, which are based on its customer centric operation and digital strategy to ensure customer satisfaction through simplified processes, speedy query resolution and, for most part, within one interaction with the company, a statement said on Friday.

Telenor Pakistan CEO Michael Foley said, “We are very excited about these initiatives, as this herald new era of digitalisation in the country."

"Customers are at the heart of everything we do and our ambition to empower customers with technology drives our innovation in the areas of mobile telephony, internet and financial services."

The installation of Digital Customer TouchPoint – an automated touch-point will introduce the self-servicing concept at Sales and Service Center in Blue Area, Islamabad.

Currently in the testing phase, it is a state-of-the-art automated machine that works on "customer to machine" (CtoM) operating model. It is equipped with biometric verification device and will offer GSM as well as Easypaisa-related services.