Imran Ismail launches Governor’s Complaint Cell

Sindh Governor Imran Ismail has said that it is the prime responsibility of the government to provide relief to the citizens at their doorsteps and to ensure that their grievances are addressed comprehensively.

He stated this while inaugurating the Governor's Complaint Cell at the Governor House on Monday. He said the cell had been launched with an aim to timely address problems of the people. The citizens could raise their voices online and through the phone, he added.

Ismail said that he would personally monitor the complaints in order to ensure proper response from the relevant departments, and directed all departments in the province to fully cooperate with the cell and ensure a prompt reply to any query or a complaint forwarded to them so that unnecessary hassle could be stopped.

He also directed the focal persons at all departments to focus on resolving the problems of the masses on a priority basis so that the people could get justice on time. The governor said the government offices took months to respond to the complaints so it was an obligation to formulate a strategy to resolve the problems of the masses at large and provide them an amicable solution.

He said the federal government was working on the development projects, including focusing on mass transit, Green Line project, desalination plants, strengthening of the Lyari Expressway, widening of the Northern Bypass.

He said that the Citizens-Police Liaison Committee (CPLC) played a vital role in liaison with the law enforcement agencies and public as they were returning more than 100 snatched and stolen mobile phones back to citizens on a daily basis with the efforts of the Karachi Electronic Dealers Association and the CPLC. The complaint cell could be accessed through the telephone numbers 021-99202337 and 021-99206202.