15 emergency helpline gets AI support

LAHORE: Rescue 15 emergency police helpline got artificial intelligence support. The 15 emergency number has been linked to artificial intelligence and transferred to IVR system.

Now instead of direct communication officer, five options are given to call 15. In which the nature of the emergency is asked and the callers are given the option to push the relevant number from their phone.

According to the Safe Cities Authority, there has been a clear reduction in unnecessary calls through the IVR system. In case of emergency, women can report their problem directly to the female police officer by pressing 2 in the IVR system.

‘Int’l Rescue Challenge a unique event to share valuable experiences’

Secretary Emergency Services Department (ESD) Dr Rizwan Naseer invited international teams to participate in the International Rescue Challenge-2024. He extended this invitation during the United Nations INSARAG Steering Group and WHO Emergency Medical Teams meetings. The Humanitarian Networks and Partnerships week (HNPW) in Geneva from May 6-10, 2024 is one of the largest humanitarian meeting of 2024. The participants discussed enhancing international cooperation for swift disaster response.

Dr Rizwan being the technical focal point of United Nations INSARAG Classified Pakistan Rescue Team (PRT) invited all international teams to participate in 1st International Challenge scheduled to be held in provincial capital. Dr Rizwan Naseer emphasised that the upcoming International Rescue Challenge would be a unique opportunity for Rescue Teams to share and learn from each other's experiences, promoting a culture of collaboration and mutual support.