Ombudsman takes notice of complaints against passport office

ISLAMABAD: Federal Ombudsman Ejaz Ahmed Qureshi has taken a notice of thousands of complaints lodged against the passport office for undue delay in printing of passport.

The federal ombudsman constituted an inspection team led by the senior advisor to visit the office of the Directorate General of Passport to identify the causes underlying to these complaints and recommend remedial measures. In addition, the inspection team members will also hear the complainants on the spot and meet with the administration of the Directorate General of Passport to ascertain steps being taken to address the public grievances.

The complainants while lodging the complaints in the Federal Ombudsman Office stated that they were experiencing serious difficulties even in the renewal and urgent fee passports. Sources revealed that around 400,000 passports are pending with the directorate.