Deliberately inefficient

I have been thinking about how we tend to mismanage resources and how a query that could be solved over the phone results in a ‘please drop by to the office’ and the kind of inefficiencies it creates. There is an extended downtime at a government app I use and it often recommends people to ‘visit the office’, which is what triggered this letter.

Every extra mile driven, paper wasted, and hour spent in frustration contributes to a grander narrative: the art of making things harder to ensure no one – citizen or official – can ever be accused of being lazy. Bravo.

Hasan Raza

Karachi