PTA issues advisory for telecom operators

ISLAMABAD: Amid spread of coronavirus, the Pakistan Telecommunication Authority (PTA) has issued a wide-ranging advisory to its licensees directing them to remain fully prepared for provision of uninterrupted telecom services to the consumers.It was also directed that necessary resources should remain available at all levels for smooth functioning of voice/data services and networks. The advisory also emphasizes on all support staff adopting necessary preventative measures against COVID 19, says a press release.

All Cellular Mobile Operators (CMOs) and Local Loop operators should ensure that customers have access to their services. The CMOs should also coordinate with local authorities for functioning of franchises, top up outlets and communication networks in the affected areas. They should resolve consumer complaints efficiently, with fully equipped teams, and issue awareness messages in national and regional languages, in wake of coronavirus spread threat.

Moreover, federal and provincial governments have been requested to facilitate communication services providers by ensuring that support staff of all telecommunication companies be facilitated in providing logistics and maintenance services. Alongside this, customer support centers, franchises, retailers be allowed to remain open in case of a lock down for provision of uninterrupted services and support.