KP police start receiving feedback from complainants

PESHAWAR: The Khyber Pakhtunkhwa police have started receiving feedback from the complainants in various cases through the Central Police Office (CPO) and the Police Access Service (PAS).
Inspector General of Police Nasir Khan Durrani directed all the Regional Police Officers (RPOs) and District Police Officers (DPOs) to ensure that all the First Information Reports (FIRs) registered at police stations include the contact numbers of the complainants.
This would facilitate the officers to receive feedback to the issues and difficulties faced by the complainants in getting reports registered. At the CPO, Peshawar, the IGP directed Additional Inspector General of Police, Investigation, Muhammad Ali Babakhel, to receive feedback from the complainants in heinous cases and enquire about the difficulty faced by them in lodging the FIRs.
The complainants have expressed satisfaction at the working of police so far, said a communiqué, adding, those who were contacted by phones expressed satisfaction at the registration of complaints.
The RPOs have also been directed to take feedback from the complainants randomly. They have been asked to assess the working of their subordinate police officers in registration of the complaints and in public dealing.
This exercise is being practised across the province. The general feedback from the public has been positive so far. The people have expressed satisfaction at the working of the police.
“The PAS established at the CPO is also getting feedback from the complainants on a regular basis. The service assists the citizenry with petty to huge issues through just a simple Short Message Service (SMS), email, police to victim service, fax and written complaints,” said Mustafa Tanveer, superintendent of police at the CPO.
He added that a complainant is contacted within 24 hours after receiving the message. A prompt action on the complaint in the form of registration of cases or other legal assistance is ensured by the relevant police officers. The report of the action taken by the police officers concerned is submitted to the CPO.
An officer of the rank of Superintendent of Police (SP) or the principal staff officer to the inspector general of police, contacts the complainant and enquires about the response of police, difficulties faced by the complainants and the behavior of the police officers.
“This initiative is part of the monitoring mechanism for the police officers devised by the inspector general of police to keep a strict check on non-registration of cases, and the behaviour of the police towards public,” said Mustafa Tanveer.