close
Tuesday April 23, 2024

Phonemakers pile in to exploit Samsung weakness

By our correspondents
February 28, 2017

BARCELONA: Phonemakers are piling in to fill a gap in the market left by Samsung, still licking its wounds from a costly recall of its flagship Note 7 and with no key device of its own to launch at the telecom industry's biggest annual fair.China's Huawei, the most likely contender to fill the hole in the premium end of the market, took the wraps off a new phone in its quest to displace Samsung as the world's no. 2 smartphone maker after Apple, during a rush of new product releases on Sunday ahead of this week's World Mobile Congress.

Chinese challengers Xiaomi, Vivo, Oppo and Gionee are in hot pursuit, while BlackBerry and Nokia announced models exploiting their retro appeal.

Samsung itself presented two new tablets pending the launch of its next flagship device, the Galaxy S8, expected now at the end of March rather than at Mobile World Congress, its usual showcase.

"The past six months have undoubtedly been one of the most challenging periods of our history," Samsung's European marketing chief David Lowes told a news conference in Barcelona. "We're determined to learn every possible lesson."

Samsung withdrew the Galaxy Note 7 last October after faulty batteries led some devices to catch fire, leading to a loss of consumer trust, wiping out more than $5 billion of operating profit, and allowing the iPhone to overtake it in sales.

"The competition is feisty but I think we have a good chance," Richard Yu, chief executive of Huawei's consumer business group, told Reuters in an interview.

Samsung's smartphone market share dropped to 17.7 percent in the fourth quarter, while Apple's rose to 17.8 percent, according to market research firm Strategy Analytics. Independent research analyst Richard Windsor of Radio Free Mobile doubts whether Samsung can quickly regain its position.

"Samsung has taken a massive $5.4 billion hit to profits, apologized profusely for the recall and admitted shortcomings in its quality and assurance process but I don't think that the full effects of this issue have fully hit home," he wrote in a blog post. He pointed to a survey from Harris Poll which shows that Samsung's reputation has fallen from No. 7 in the United States to No. 42, just one position above the U.S. Postal Service.