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Tuesday July 23, 2024

Singapore Airlines offers $10,000 to passengers hurt by turbulence

By AFP
June 12, 2024
The interior of Singapore Airlines flight SQ321 after an emergency landing at Bangkok’s Suvarnabhumi International Airport, Thailand on May 21, 2024. — Reuters
The interior of Singapore Airlines flight SQ321 after an emergency landing at Bangkok’s Suvarnabhumi International Airport, Thailand on May 21, 2024. — Reuters

SINGAPORE: Singapore Airlines said on Tuesday it has offered $10,000 compensation to passengers who suffered minor injuries on a flight hit by violent turbulence last month and will discuss higher payouts with those more badly hurt.

A 73-year-old British man died and several other passengers and crew onboard flight SQ321 from London suffered skull, brain and spine injuries during the terrifying high-altitude ordeal.

The pilots diverted the Singapore-bound Boeing 777-300ER carrying 211 passengers and 18 crew to Bangkok, where the injured were taken to hospitals.

In a statement on Tuesday, the airline said it had sent out emails offering US$10,000 in compensation to passengers who sustained minor injuries during the incident. “For those who sustained more serious injuries... we have invited them to discuss a compensation offer to meet each of their specific circumstances when they feel well and ready to do so,” the airline said.

“Passengers medically assessed as having sustained serious injuries, requiring long-term medical care, and requesting financial assistance are offered an advance payment of US$25,000 to address their immediate needs.