NAB team inspects CDA, ICT one-window operations

Islamabad
On the directions of National Accountability Bureau (NAB) Chairman Qamar Zaman Chaudhry, NAB DG (A&P) along her team conducted case study of working of ‘One Window Operation (OWO)’ in service delivery in CDA and Chief Commissioner ICT Offices. The purpose was to review and evaluate their performance in service delivery to reduce opportunities of bribery or fraud and streamline working in service delivery for the benefit of public at large, says a press release.
The NAB team evaluated the working of the ‘One Window Operation’ in both the major public service delivery organizations. The ‘One Window Operation’ in CDA is an old setup which was put into operation in the last nineties. The facility has benefited public in a major way. It has streamlined hassle/cumbersome procedures and made available services of major directorates of CDA at a single point. Thus obviating public contact at large number of counters at the respective directorates, which used to be a cause of illegal hindrance/illegal practices. It has been observed by NAB team that ‘One Window Operation’ in CDA has resulted in significant decrease in fraudulent practices.
During visit of NAB (A&P) team to Chief Commissioner’s Office, ICT-One Window Operation, it was observed that facility was inaugurated on January 7 2015, for provision of different services to general public through a single window. It was noticed that since ‘One Window Operation’ in Chief Commissioner’s Office was inaugurated very recently which would take some time to gauge, it has helped in lessening corruption.
NAB Chairman Qamar Zaman Chaudhry said the concept of ‘One Window Operation’ was to receive public requests/grievances/complaints in all such government departments to give prompt and efficient response/services to the public at large at one single place with the purpose to reduce the culture of giving bribes to corrupt officials
and to avoid lengthy queues in deficient facilities. He said that corrupt officials are able to mislead public about laws and rules. Therefore DG (A&P) NAB was directed to study the introduction of ‘One Window Operation’ in other organisations. A proposal in this respect will be prepared accordingly.