NAB team visits CDA, ICT one-window operation

ISLAMABAD: On the directions of National Accountability Bureau (NAB) Chairman Qamar Zaman Chaudhry, DG (A&P) NAB conducted a case study of working of One Window Operation (OWO) in service delivery in CDA and Offices of the chief commissioner, ICT.
The purpose was to review/evaluate their performance in service delivery to reduce opportunities of bribe/fraud and streamline working in service delivery for the benefit of public at large.In line with the directions of Chairman NAB, DG, (A&P), NAB along with her team visited offices of the CDA, chief commissioner and ICT.
The NAB team evaluated the working of the One Window Operation (OWO) in both the major public service delivery Organisations. The One Window Operation (OWO) in CDA is an old setup which was put into operation in the last nineties.
The One Window Operation has benefited public in a major way. It has streamlined hassle/ cumbersome procedures and make available services of major Directorates of CDA at a single point.
It has been observed by NAB team that One Window Operation at CDA has resulted in significant decrease in fraudulent practices.One Window Operation in Chief Commissioner’s Office ICT was inaugurated on January 7, 2015 for provision of different services to general public through a single window.
It was noticed that One Window Operation in Chief Commissioner’s Office ICT has helped in lessening corruption.NAB Chairman Qamar Zaman Chaudhry said the concept of One Window Operation was to receive public requests/grievances/complaints in all such government departments and to give prompt and efficient response/services.
He said that corrupt officials are able to mislead public about laws and rules. “Therefore DG (A&P) NAB was directed to study the introduction of One Window Operation (OWO) in other public service/contact organisations. A proposal in this respect will be prepared accordingly” he added.