One Window Ehsaas Policy approved

Islamabad : Prime minister Imran Khan has approved the One Window Ehsaas Policy and under Ehsaas programme, One Window centres will be opened in every district of the country.

“With One Window Ehsaas policy in place, the aim is to deliver services through a single window, a one-stop shop”, stated SAPM Dr. Sania Nishtar. The overarching Ehsaas Strategy stipulated the creation of “One-Window Ehsaas” (Policy # 4) to enable delivery of the multiple Ehsaas programmes through a single window, and to address issues in social protection programmes.

The policy entails six sets of actions: firstly, a One Stop Shop, the Ehsaas Physical Center; secondly, back office digital interface; thirdly, a public facing digital information and services platform; the fourth component is a mobile app; the fifth component is the integrated database; and finally, the Ehsaas One-Window Beneficiary Selection and Targeting Policy.

According to an official statement, collectively, the six pillars of One Window policy will increase cohesiveness and coordination across the different programmes offered by different implementing organizations and will improve beneficiary experience. While physical one window centers, e-portal and app will enable beneficiaries to better access welfare services, cross-organizational data sharing, and a standard beneficiary identification methodology will allow for better visibility, and efficient and transparent targeting. Lastly, removing programme overlaps will allow expanding access of services through re-allocation of resources to previously non targeted populations. Part of the policy, the One Window Physical Ehsaas Centers will be a one-stop-shop to integrate all Ehsaas programmes under one roof. The Centers will allow beneficiaries to get information on all Ehsaas benefits and services available to them in one space. The first prototype has recently been opened in Sitara market, Islamabad. One Window Physical Centers of Ehsaas will be opened in all 154 districts. The second part is the integrated back office digital interface, which will facilitate access of all those working in the Ehsaas ecosystem to appropriate links and resources. Thirdly, Ehsaas One Window Digital has been launched. It is a one-stop-shop that provides links to all Ehsaas-related information and services. The e-portal is accessible to everyone and has information in Urdu, enabling easy navigation for beneficiaries.