KE says it is focused on meeting ‘evolving needs of its customers’

According to the K-Electric spokesperson, KE is focused on serving the evolving needs of its customers. “With this resolve, we continue to invite feedback as we drive improvement in our services across the board. With the support of the communities we operate in, we have overcome theft and brought a steady supply of power to the city; today over 75% of Karachi is exempt from load-shed, with industries exempt since 2010.

“This has been achieved based on a continued commitment that KE has shown with the city and with our customers.”

The spokesperson added: “Reducing the price of electricity is beyond the mandate of distribution companies in Pakistan, including KE. Under the Uniform Tariff Policy, category-wise rates for consumers are also the same across the country.

“Policy load-shed follows the prevailing guidelines set by the relevant authorities, and is directly linked with theft of electricity. Areas with high rates of theft compromise our system's integrity and experience loadshed.”

The power utility further said: “With support from our customers and by continued investments in communities, we are driving improvements and achieving the vision for a brighter Karachi.”