Mobilink outsources contact centers

Karachi : Mobilink has outsourced its contact centers in Islamabad and Karachi to Ibex Global, a wholly owned subsidiary of The Resource Group (TRG) International and Mindbridge, a statement said on Saturday.

“The deal will see Ibex Global retain Mobilink’s current contact center staff on similar financial remunerations, and Mobilink has ensured that there will be no loss of jobs,” it added. 

The move follows an industry-wide practice to outsource portions of customer care services for better operational efficiency and improved customer experiences.

“We are confident that this strategic alliance with Ibex Global and TRG will enhance the customer experience and also accelerate the career progression for many of our current employees," said Aamir Ibrahim, chief commercial officer of Mobilink.