AIOU’s solution for educational challenges under one roof

Islamabad:The state-of-the-art Facilitation Centre of Allama Iqbal Open University (AIOU) has served 466,872 students and processed 66,617 applications by December 2024. While the Call centre has addressed 614,574 calls related to admissions, CMS, course materials, LMS, tutors, workshops, examinations, results, and degrees, with satisfactory responses recorded for all calls.

According to the official source, the Facilitation and Call Centre were established by AIOU at its main campus in October 2022 to cater to the needs of its students, both nationwide and overseas.

Keeping student convenience in mind, these centres were set up near Gate No. 2 of the university. As soon as students enter the university through this gate, they find these centres just a few steps away.

The facilitation centre offers solutions to all educational problems under one roof, eliminating the need for students to visit different university departments. Equipped with modern facilities, the centre includes three counters for student advisory services, addressing issues related to workshops, tutors, CMS, LMS, admissions, examinations, NOCs, migration, applications for certificates and degrees, degree verification, corrections, and fee matters.

Bank services are also available for fee submissions. Services are provided on a first-come, first-served basis, with a seating capacity for 130 students at a time. Separate washrooms for males and females, free Wi-Fi, and printing services are also offered. Priority services are extended to differently-abled students, who are provided with wheelchairs as needed.

The facilitation centre operates with a modern queuing system. Students generate a token from an electronic kiosk near the entrance and wait comfortably for their turn. Token numbers are displayed on screens and announced via microphone.

This efficient system ensures minimal waiting time. The centre’s overall operations are overseen by Director Student Affairs, Syed Ghulam Kazim Ali, and Facilitation Centrr Incharge, Atif Farooq Solangi two highly dedicated officials who report daily to Vice-Chancellor Professor Dr. Nasir Mehmood.

The call centre, with its 35 cabins, handles student inquiries over the phone. Students can call the university’s helpline at 051-111-11-2468, where their queries are directed to the relevant operator.