Paper trail

I have opted for a paper bill for payment of my internet/phone because I have no online banking account, nor do I want to have one, due to increasing online banking frauds. For other utility services, I regularly receive paper bills without any extra charges, but internet/phone bills are either not delivered or are delivered late, after the due date, and I have to pay at a franchise far away from my residence.

When I submit my complaints to the relevant customer care department, their reply is that you have already paid your bill, therefore your complaint is resolved. I have yet to receive this month’s bill and will now have to pay a late penalty.

Malik ul Quddoos

Karachi