Digitisation of IG Complaint Cell Portal ordered

Sindh police chief Ghulam Nabi Memon on Friday chaired a review meeting regarding the performance of the IGP Complaint Cell (CMS Portal) and directed that the Complaints Centre should be digitised according to the requirements of the modern era.

The meeting was attended by the DIG Headquarters and AIGs Operations and Complaint Cell at the Central Police Office Karachi. The participants of the meeting were given a detailed briefing by the AIG Complaints Cell from January 2024 to July 4, 2024, about the source, number, redressal and nature of complaints, including responses to complaints received by the IG Grievance Cell from the public, response and resolution of complaints and necessary measures and the actions.

He said in his report that the IG Complaint Cell (CMS Portal) receives complaints from the public through letters, telephones, SMS, emails and WhatsApp. In order to resolve various types of complaints and problems, the public calls and sends SMS, emails at aigcomplaints.cpo@sindhpolice.gov.pk and on WhatsApp number 03141088831 or on the telephone number 1715 of the complaint cell as well as writing letters to the IG Complaint Cell CPO Karachi.

He said that from January this year to July 4, 38,983 complaints were received on the IG CMS portal. Out of them, 36,112 complaints have been resolved immediately, 2,762 complaints are under process, while 3,785 complaints have been received so far at the Police Officer Facilitation Desk (POFD) set up to resolve the complaints of Sindh police officers and employees, out of which 3,370 complaints have been resolved and relief has been given.

He said that since 2018, 65,146 complaints related to different districts of Sindh have been received through the Prime Minister’s Pakistan Portal, out of which 64,284 complaints have been redressed on time, while 862 complaints are being addressed in adjudication process. Similarly, since 2018, about 816 orders have been received on the Chief Minister Sindh Directives Portal for redressal of public grievances, out of which 788 orders have been complied with.

On this occasion, IGP Ghulam Nabi Memon directed that the IG Complaints Centre should be digitised according to the requirements of the modern era so that the system of resolving their grievances and problems to the people could be made more effective and in line with the wishes of the people.

He said experienced and talented officers should be given responsibilities for resolving complaints related to police officers and personnel, while details containing serious complaints and the allegations against police officers and personnel should be sent to the Internal Accountability Bureau.

He emphasised that the staff of the complaint centre should not only carefully review all the complaints received but also send them to the concerned district/unit officers and make it possible to redress them.