42,981 complaints received by IG Complain Cell solved this year

Sindh police chief Ghulam Nabi Memon conducted an IG Complaint Cell meeting and reviewed progress in taking action on complaints made by citizens.

The fourth meeting on the performance and reforms of the IG Complaint Cell was held at the Central Police Office Karachi under the chairmanship of IGP Memon. Earlier, three meetings on the performance of the complaint cell were held on September 13, 12 and 27.

The fouther meeting was attended by the DIGs of Headquarters, IT, AIGs, Admin, Complaint Cell and Operations and the project director IT.

Giving a detailed briefing on the implementation of the decisions taken in the previous meetings and the performance of the department so far, the AIG Complaint Cell said the Complaint Cell receives complaints from the public through letters, telephone calls, SMS, emails and WhatsApp. Public calls are received on the telephone number 1715 of the complaint cell, email address aigcomplaint.cpo@sindhpolice.gov.pk and WhatsApp number 03141088831 as well as letters.

The meeting was told that a total of 45,463 complaints were received on the CMS portal this year, out of which 42,981 complaints have been resolved while 2,482 complaints are in the process of completion.

A separate desk has also been set up in the Complaint Cell for complaints related to women and children’s rights.

IGP Memon said that in order to make the performance of the complaint cell more effective, answers should be sought from the concerned unit on public complaints regularly, while under the supervision of the DIG Headquarters, the AIG Complaint Cell under the supervision of the concerned unit should also be contacted in writing regarding grievance redressal measures.

He said that in addition to satisfying the complainant about measures such as training the staff of the Complaint Cell related to women, children and human rights laws, special focus should also be laid on immediate contact with the concerned officer in case of emergency and grievance redressal measures.

Memon directed that the IG Complaints Center should be digitized according to the requirements of the modern era so that the system of resolving their grievances and problems to the people could be made more effective and in line with the wishes of the people.

He said that expert, experienced and talented officers should be given responsibilities for resolving complaints related to police officers and personnel, while details containing serious complaints and the allegations against police officers and personnel should be sent to the Internal Accountability Bureau. He emphasized that the staff of the complaint centre should not only carefully review all the complaints received but also send them to the concerned district and unit officers and make it possible to redress them.