At midnight, some unknown person obtained data from my ATM card and by using my internet banking facility, transferred Rs61000 to AGODA.com through four different transactions. As per bank SOPs, I lodged a complaint at my bank branch. I was shocked at how easily someone was able to steal my hard-earned money from a, supposedly, reputable and secure bank. I received no call and no OTP (one time password), which is a system requirement for transactions involving fund transfers, during the illicit transfers.
This is undoubtedly a system security breach. Banks must ensure that their security systems are up-to-date and fool proof; too many of these incidents and customers will lose their trust in the bank.
Engr Asim Nawab
Islamabad
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