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Thursday April 25, 2024

Ombudsman orders redressing public complaints

By Our Correspondent
March 24, 2023

LAHORE: Punjab Ombudsman Major (R) Azam Suleman Khan has directed the Multan administration to take swift action in resolving public complaints related to provincial government departments, especially police and revenue departments, to protect public rights.

He stated this in a meeting with district administration officers in the office of Commissioner Multan Amir Khattak. During the meeting, which was attended by Adviser (Hqrs) Shafiq Hussain Bukhari, Regional Police Officer Capt (R) Muhammad Sohail Ahmad Chaudhry, Deputy Commissioner Umar Jahangir, City Police Officer Mansoor-ul-Haq Rana and others, provincial ombudsman emphasised the importance of addressing public grievances promptly and efficiently, as it encourages more efficient public administration and provides a cost-effective dispute resolution mechanism to the people. He also highlighted the importance of the platform of district ombudsman offices and encouraged the administration to work closely with them to ensure that citizens' complaints are resolved in a timely and effective manner. "Many of the complaints we receive relate to police and revenue departments, and it is essential that we work together to address these issues and ensure that citizens' rights are protected," said Mr Khan. "I urge the Multan administration to take timely actions to address these complaints and work closely with the regional ombudsman office to resolve the public grievances." In addition, the Ombudsman Punjab instructed the focal persons of provincial departments to respond promptly to cases sent by the head office and regional ombudsman offices. He also acknowledged the district offices' role in facilitating plaintiffs in resolving their issues and praised the diligent use of information technology, which has made the process of public relief more efficient.