How to block your stolen or snatched mobile with PTA?

If your mobile phone handset has been stolen, snatched or misplaced, you can lodge a complaint with Pakistan Telecommunication Authority (PTA).

You can lodge complaint in following ways

• Visit PAT Headquarters or its nearest zonal office
• Email PTA at: imei@pta.gov.pk
• Call at PTA helpline 0800-25625
• The complainant can also contact Citizens Police Liaison Committee (CPLC) helplines: 1102, 021-35662222 and 021-35682222 for lodging complaint.

What to Provide?

• All IMEIs of stolen/lost mobile phone
• Mobile number (used in stolen/lost phone)
• Brand/model/colour
• Date of incident
• Name
• CNIC number
• Father’s name/mother’s name
• Address
• Contact number

How to check status of phone?

The status of blocking can be checked after 16 working hours of reporting.

You can check the status in following ways

SMS

• Send 15-digit IMEI to 8484

Website

• Visit PTA website 

Android App

• Check status of device via android application (DVS)

Once blocked, following status shall be displayed against the stolen IMEI search

“Your mobile device (IMEI #) is blocked (reported stolen/lost/misused to PTA)”

Note: PTA’s mandate is only limited to blocking of phone. In order to trace/track stolen phone, local police me be approached.

False reporting is a criminal offence and will be dealt as per law.

How to check IMEI of your phone

• IMEI of a mobile device can be found by dialing *#06#