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Pakistan Citizen Portal: 1,045,027 complaints against 53 Punjab depts in two years

By Asif Mehmood
March 24, 2021

LAHORE: The Pakistan Citizen Portal received 1,045,027 complaints against 53 Punjab departments in the last two years. According to the data provided by the departments, 1,007,000 complaints have been redressed while 21,660 complaints are pending.

The official data given to daily Jang says 536,524 people gave their feedback on these complaints. Of them, 63 per cent (338,891) showed lack of trust in the departments, whereas 37 per cent complainants appeared satisfied.

In Punjab, the maximum complaints were received against the Local Government and Community Development and their number was 203,536. The feedback from 134,686 complainants showed that only 35 per cent appeared satisfied.

Then comes the Punjab Police with 184,552 complaints. As many as 51 per cent of 106,480 complainants appeared satisfied in connection with solution to their problems. There were 81,408 complaints against the School Education Department. Of them, 48,023 complainants gave their feedback and 42 per cent appeared satisfied.

In divisional headquarters, the maximum complaints were received against the Lahore Division. Their number was 61,781. Of them, 32pc of 37,826 complainants gave their feedback. The breakup of satisfied complainants is; 42 per cent of 10,432 complainants in the Bahawalpur Division; 31 per cent of 12,442 complainants in the Dera Ghazi Khan Division; 39 per cent of 14,085 complainants in the Faisalabad Division; 34pc of 15,683 complainants in the Faisalabad Division; 34pc of 15,683 complainants in the Gujranwala Division; 34pc of 15,683 complainants in the Multan Division; 39pc of 22,715 complainants in the Rawalpindi Division; 43pc of 14,223 complainants in the Sahiwal Division; 39pc of 16,230 complainants in the Sargodha Division; 46pc of 10,838 complainants in the Punjab Agriculture Department; 31pc of 1,373 complainants in the Auqaf and Religious Affairs Department; 36pc of 2,139 complainants in the Board of Revenue; 52pc of 2,439 complainants in the Social Welfare and Baitul Mal Department; 26pc of 51,849 complainants in the Communication and Works Department; 22pc of 2,909 complainants in the Cooperatives Department; 44pc of 15,538 complainants in the Excise and Taxation Department; 41pc of 63,728 complainants in the Primary and Secondary Healthcare Department; 42pc of 23,889 complainants in the Higher Education Department; 43pc of 11,594 complainants in the Labour Department; 28pc of 9,775 in the Irrigation Department; 35pc of 37,150 complainants in the Specialised Health and Care Department and 29pc of 5,527 complainants in the office of the additional chief secretary S&KAD.

According to the data, the best performance was of the Punjab Public Service Commission which redressed all the 3,299 complaints. There was no complaint against the Baloch Levy, DG Khan, which falls under the domain of the Interior Ministry.