In today’s digital fast paced world, businesses face unprecedented pressure to deliver instant, personalized, and seamless digital experiences. Development methods of the past are not able to match these demands.
However businesses are switching to two transformative technologies that are game changing. Both agentic AI and low code/ no code (LCNC) are enabling a new era of customer-centric innovation.
Agentic AI refers to a significant innovation that has revolutionized the conventional AI systems. It represents artificial intelligence systems that can operate automatically to achieve defined goals, making decisions, and taking actions without needing constant human oversight.
It is characterised by its ability to plan, adapt, and learn from the environment to fulfil objectives effectively. It differentiates with traditional AI that often requires direct prompting and step-by-step guidance. These autonomous agents can:
Low-code and no-code platforms are software development tools that help to create applications with minimal or no trading coding. With the help of this technology, both professional developers and non-technical users can build applications quickly and efficiently.
No-code platforms help to build applications with visual interfaces and drag-and-drop options without writing any code. Low-code platforms enable improved flexibility and control by offering visual development and customization through the use of code.
Through this, non-technical users can:
When combined, these technologies create a virtuous cycle of innovation. They provide hyper-personalization at scale as Agentic AI analyzes customer behaviour through touchpoints, identifying micro-trends and preferences. LCNC platforms then allow quick implementation of personalized experiences without extensive coding.
The technology also accelerates development cycles. What typically takes months can now be achieved in days. AI agents also handle complex workflows like dynamic pricing adjustments, personalized product recommendations, and automated customer service effectively.
In leading organizations, the combined technology is already leveraging this combination for:
While the new technologies promise innovation and high-efficiency, their adoption requires careful consideration of governance by establishing controls for AI decision-making and low-code development. In addition, it is necessary to ensure transparency and fairness in automated systems.
As new technologies mature, there will be more sophisticated AI agents that are capable of handling nuanced customer interactions.
In addition to this, there will be expansion of low-code capabilities into complex enterprise applications as well as self-optimizing business processes.
Thus, the fusion of agentic AI and low-code programs is the representation of a paradigm shift in customer experience management.
