Friday March 01, 2024

WhatsApp likely to allow 'review' request for suspended channels

WhatsApp channels are subjected to automated predefined algorithm-based reviews, face suspension over violation

By Web Desk
November 22, 2023
A representational image of the WhatsApp logo. — AFP/File
A representational image of the WhatsApp logo. — AFP/File

In a positive development, the renowned messaging platform WhatsApp is working on a new feature to enable its users to request a "review" of their suspended channels, WaBetaInfo reported.

Discovered via the latest WhatsApp beta for Android update available on the Google Play Store, the feature, once introduced, will allow WhatsApp users to seek restoration of their suspended channels on the meta-owned platform.

WhatsApp channels — subjected to automated reviews which are carried out on predefined algorithms and criteria as per the platform's policy ambit — must operate within specific guidelines that provide a basic set of rules and also define what will be deemed as prohibited content and otherwise.

Though effective, these algorithms are not always efficient and may lead to errors or misunderstandings, which may result in the suspension of channels that, after more examination and human review, turn out not to have broken any rules at all.

— WaBetaInfo
— WaBetaInfo

This improvement is a major step towards empowering channel owners by ensuring a fair and transparent process.

The option for suspended channels to request a review is aimed at allowing the users to highlight any misunderstandings or disparities that may have caused the suspension.

Giving channel owners the option to ask for a manual review gives them the chance to make any necessary corrections allowing the suspended channels to be restored.