Canada Life cybersecurity data breach under investigation as thousands may be impacted

Canada Life says it is investigating a cybersecurity breach that may have exposed the personal data of some customers.

In a statement posted on its website on Monday, the company said: “Canada Life recently identified a cyber incident involving unauthorized access to certain applications through an employee account.”

“The incident has been contained and regular operations and services continue. We launched an immediate investigation with support from leading third-party cybersecurity experts and notified authorities.”

According to CTV News Canada Life believes “a small proportion” of customers may have been affected, although the full scale of the breach is still being assessed.

“Our primary focus is the protection and care of our customers, advisors, and employees. While we are finalizing a thorough analysis to understand the exact nature and full scope of impact, we have begun communicating with our customers,” the company said.

Some media reports suggest that tens of thousands of people could have had their personal information accessed.

Canada Life said affected individuals will be contacted directly and offered free credit monitoring for an unspecified period.

“We share the concern of our customers and remain committed to doing the right thing for our stakeholders while navigating this unfortunate event”, they added.