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July 16, 2015

AIOU complaint management centre fully operational

Islamabad

 
July 16, 2015

Islamabad: The Online Complaint Management Centre of Allama Iqbal Open University (AIOU) set up at its main campus is fully operational to attend to queries and complaints of students on fast-track basis.
Queries are handled in real time, while the complaints or suggestions received through the Center are given urgent attention by the relevant department. An average of 8,000 calls is received per month.
The staff of University’s Helpline and the Call Centre has been advised to provide effective support to the students in addressing their queries and complaints, said Vice Chancellor Prof. Dr. Shahid Siddiqui. The queries are mostly related to admission, examination or the mailing books. Their prompt handling is being ensured so that students while sitting at their home and work places could pursue their study, without any inconvenience, he added. The students can feel free to call at its help-line (051-11112468) for any query or assistance. A software has been installed to record their complaints, whether received directly or through emails, letters or telephone. On receiving complaints, these are immediately referred to the relevant departments. As soon as complaint is received, an online ticket is generated through which a student can track the status of respective complaint.

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