Unresolved complaints

I recently registered a service and billing-related complaint at the PTCL call centre and was assured by the representative that the issue will be fixed within three to five working days. Within two days, I started receiving several confirmation calls from the PTCL’s automated system and every time I communicated that the issue wasn’t resolved. When no action was taken as committed, I approached the call centre one more time and checked the status and was told that my complaint was closed.

Agitated, I registered a new complaint, but was met with the same fate. I escalated the matter and wrote emails to the relevant department, but received poor customer support. May I ask the PTCL authorities to demonstrate professionalism and stop depriving customers of quality service?

Gulzar A Shaikh ( Karachi )