Annual report released: BRT daily passenger count exceeds 3,45,000

PESHAWAR: TransPeshawar on Tuesday released the annual report for Zu Peshawar, which showed that this year, citizens utilized the bus service for approximately 86.5 million journeys.

The report stated that to date, the service had been used for over 300 million journeys, and the daily ridership exceeded 345,000 passengers, with women making up nearly 30 percent of the total.

In 2024, Zu Peshawar launched three new routes: DR-14 (Islamia College to Regi Model Town), DR14-A (Islamia College to Professor Model Town), and DR-13 (Sardar Garhi to Pabbi).Additionally, University Express services were introduced on the ER-09, ER-10, ER-12, ER-16, and SR-08 routes for the convenience of students. Around 240,000 Zu Cards were sold, increasing the total number of cards in circulation to over 1.9 million.

Moreover, the Zu Bicycle Sharing System (BSS) saw 2,130 new registrations, including 17 women. The total number of registrations for BSS is now 8,951.The integration of Zu BSS with NADRA has been completed, allowing passengers to complete the registration process at BRT stations instead of visiting NADRA service centers. The Zu BSS was also used for nearly 224,000 trips this year.

TransPeshawar’s spokesperson, Sadaf Kamil, stated: “This year, our call center staff resolved more than 20,000 complaints, and over 3,500 customers received guidance through social media.”

She added, “To improve passenger convenience, agreements were made to establish three new Tuc shops at stations, bringing the total number of such shops to 25.”Moreover, 115 wheelchairs were provided at stations in collaboration with Al Khidmat Foundation to improve accessibility for people with disabilities.”

The spokesperson also mentioned that Zu Peshawar contributed to the beautification of Peshawar city by completing the beautification work at Hashtnagari, University Town, Islamia College, and PDA underpasses, enhancing the city’s aesthetics.