‘Hesco committed to resolving consumer complaints’

Under its user-friendly service initiative, Hesco is committed to providing a better power supply and addressing consumer complaints efficiently.

Hesco is conducting daily open meetings in each sub-division office from 11am to 1pm. This initiative aims to listen to all electricity-related complaints from consumers and resolve them promptly. Senior officers will be present in these open courts to ensure timely resolution.

In a meeting held on Thursday in the conference hall, Chief Executive Officer Mohammad Roshan Otho, along with all central officers and operation circle KSEs, as well as M&T Commercial Computer MM managers, emphasized that Hesco is committed to eradicating electricity theft with the help of police and recovery magistrates providing legal assistance, and ensuring the complete recovery of dues from defaulters as a top priority.