Customer wins $50m lawsuit against Starbucks over drive-through injury

A jury has ordered Starbucks to pay $50 million to a customer who suffered severe burns after a hot tea spill at a California drive-through.

Michael Garcia’s lawyers argued that in February 2020, a Starbucks employee failed to secure one of three large drinks in a cardboard cupholder. 

When Garcia took the tray, the cup tipped over, causing third-degree burns to his groin, inner thighs, and penis. 

He required hospitalisation and multiple skin grafts and has since endured ongoing pain, disfigurement, and psychological trauma.

Despite denying responsibility, Starbucks initially offered to settle for $30 million. However, Garcia insisted on a public apology and a policy change, which the company refused, leading to a trial. 

On Friday, a Los Angeles jury awarded him $50 million. His lawyers estimate the total cost to Starbucks will exceed $60 million once interest, fees, and legal costs are added.

The legal team accused Starbucks of "frivolous defences and victim-blaming." A company spokesperson, Jaci Anderson, said Starbucks would appeal, calling the damages "excessive" and insisting on its commitment to high safety standards.

The case draws comparisons to the 1994 lawsuit against McDonald’s in which Stella Liebeck, 79, was awarded over $2.8 million after suffering burns from hot coffee.

Though reduced on appeal, the case became a symbol of US tort reform and was widely debated.

Garcia’s legal victory highlights the ongoing scrutiny of corporate responsibility in customer safety.