ISLAMABAD: The Petroleum Division of Energy Ministry has resolved around 63,000 complaints, received through Pakistan Citizen Portal during the first year of Pakistan Tehreek-e-Insaf (PTI) government.
The complaints were related to its attached departments and gas companies.
“The government is committed to ensuring transparency in all public sector departments and making them viable and service-oriented entities, which is reflective from the fact that it resolved around 63,000 complaints just in a single petroleum sector,” a senior official told APP.
He also shared some details about performance of the Oil and Gas Regulatory Authority (OGRA) that provided around Rs107 million relief to consumers by addressing their complaints against two state companies, Sui Northern Gas Pipelines Limited and Sui Southern Gas Company Limited during the last fiscal year.
The official said the authority had received 7,082 complaints, out of which it decided 5,909 and granted gas connections to 635 complainants, providing millions of rupees’ relief to consumers by removing their grievances.
OGRA deals with the complaints against licence holders under the Complaint Resolution Procedure Regulations-2002 without any fee, which can be sent through email, online, fax and normal post.
During the period, he said, the regulatory body granted nine licences to establish new Oil Marketing Companies (OMCs), which would bring around Rs4.5 billion investment for construction of oil storage infrastructure in next three years.
Besides, as many as six companies were allowed to initiate marketing of petroleum products after fulfilling their obligation of constructing oil storage infrastructure.
“The new entrants in the marketing arena will increase the competitions, which will ultimately benefit the consumers,” he added.
Similarly, the official said the authority granted various permissions to OMCs and other companies for operations of their newly constructed oil storages and terminals at different locations including Sahiwal, Habibabad, Mehmoodkot, Machike, Daulatpur, Port Qasim, Shikarpur, Kotlajam and Pattoki.
“The addition of new oil storage will strengthen the oil supply infrastructure and back-up storage system of the country.”
OGRA, he said, also issued a licence for construction of a new oil refinery, having capacity to refine 200,000 barrels oil per day, for a period of five years, adding the facility would help enhance the country’s refining capacity.
In the field of Liquefied Petroleum Gas (LPG), the official said, the authority issued around 96 licences for operations, marketing of LPG storage and filling plants, construction of LPG auto refueling stations, storage and refueling of LPG, construction of LPG air-mix plants and distribution of air-mix LPG through, LPG storage and handling terminals, and setting up LPG production and storage facility besides authorizing two manufacturers to produce LPG equipment.
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