MULTAN: The Multan Electric Power Company (Mepco) Chief Executive Officer Engineer Gul Muhammad Zahid has said that for the convenience of consumers and transparency in the electricity billing system, a modern mobile application ‘Apna Meter, Apni Reading’ has been introduced and the rate of consumers registering on the App and sending their own meter readings is increasing.
Talking to officers at Mepco Bahawalpur Circle, he told that the App provides the facility to consumers to upload a clear picture of the meter and file complaints. The ‘Apna Meter, Apni Reading’ system would not only bring accuracy in the billing process but would also increase trust between consumers and the company.H said that providing the best and most modern customer services to consumers during the current financial year was their top priority. For this purpose, it was imperative to make the IT systems fully functional, he told.
All other data, including code de facto, name change, tariff change and new connections should be fed every month so that customer complaints can be redressed promptly and effectively, he informed.
The Mepco CEO said that improving the quality of services in Customer Facilitation Centres (CFCs) and resolving customer issues quickly was the main goal of the current administration. Ensure prompt resolution of customer issues and continue joint efforts to make the Mepco system more transparent and effective, he added. He said that negligence or laziness would not be tolerated in resolving customer issues and officers would be evaluated on the basis of performance.
Performance was directly related to the responsibility and practical steps of the officers, therefore, each sub-division would have to report its performance on a daily basis, he remarked.He said officers should ensure full guidance, motivation and support of their staff so that all goals and set targets can be achieved in a timely and effective manner.He directed the officers to complete the recovery target at all cost. Practical steps should be taken to prevent power theft and reduce losses and the tagging of transformers should be completed immediately so that the monitoring of the system can be improved, he maintained.
Gul Muhammad Zahid said that immediate and effective steps should be taken to reduce line losses and all available resources should be utilised to make the detection and recovery campaign successful. He said that all damaged and burnt transformers should be repaired only by TRW and action should be taken against private workshops.
The Chief Executive Officer while giving the task of improving the conditions of all offices and buildings under the management of Bahawalpur Circle said that achieving the targets alone was not enough but making the offices modern and user-friendly should also be our priority.
